We have a 30-day return policy for all products except fresh flowers, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at office@lambreaustralia.com.au. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at office@lambreaustralia.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund & Returns Policy for Fresh Flowers
Cancellation of an Order
If you need to cancel your order, please contact us immediately.
We cannot cancel an order or issue a refund for items that are on board with the courier or have already been delivered.
You might be able to receive a full refund if the Cancellations request is received within 24 hours before the delivery date.
You will be charged $15 administration and cancellation fees for the cancellation received in less than 12 hours from the delivery date. Which will be deducted from your order total and the remaining amount will be refunded back to your account.
Incorrect Details
We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure to provide us with a detailed and accurate delivery address. There will be additional delivery charges for the incorrect address provided which is equal to the suburb charges of the correct delivery address. (Shown on our delivery suburb page) If the Order is already been delivered then we won’t be able to redeliver it to the correct address.
Refunds
All refunds for orders placed online will be credited back to the original credit card or PayPal on which the order was purchased. For example, if you placed the order using a credit card, we will refund it back to your credit card. If you placed the order via Paypal we will refund it back into your Paypal account. Once a refund has been processed it takes up to 3-4 working days for the refund to appear in your account. Refunds will only be made in the original payment method.
Change of Mind
As long as the change of mind is notified before 24 hours of the delivery date, we would be happy to try and accommodate your request (subject to availability) and refund/recharge the difference in amount if applicable. We are unable to accept change of mind requests once delivery is onboard with our courier or flowers are already been made.
Product Substitutions
Due to seasonal availability with certain flowers, the arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product, or container is unavailable, an item of similar quality and value will be substituted.
Returns Procedure
On average, the flowers should last between 3 to 7 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Maison MAI will be happy to resend a new set of flowers. Maison MAI reserves the right to request photos or images of the original flowers. Maison MAI requires that any dissatisfaction with the freshness of the flowers be communicated to our Customer Service within 3 days of delivery. Remorsefully, we can’t arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable. If the recipient receives damaged or unsatisfactory flowers, please reach us promptly so we can organize one of the accompanying. In the event that the beneficiary gets harmed or unsatisfactory blossoms, if it’s not too much trouble, reach us promptly so we can orchestrate one of the accompanying:* Re-send on the following accessible conveyance date; or* full or partial refund (% refund depends on the specific circumstances of the issue). Normally we won’t offer both a refund and a resend. Where blossoms have been damaged we will ordinarily request them to be returned or for photos unmistakably indicating the issue so we can utilize them to figure out the thing is turning out badly with our framework, and to guarantee remuneration if conceivable from our messenger (as proper). It is significant that we are reached quickly with respect to issues. We will, at our discretion consider issues raised after the 3-day deadline but reserve the right to refuse the options of refunding or resending the order. If a little thing, for example, a balloon or vase, should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value. Note that this assurance doesn’t give the privilege to a programmed 100% refund, but only to a fair resolution. Time period – If a refund or redelivery has been endorsed, this will be done at our soonest accommodation. Usually within 24-48 hours.
Mistakes made at the time of Placing an Order
Please check your invoice if the order details are correct. (Please contact us if you haven’t received a copy of your Invoice/receipt). If any details are incorrect like the quantity of product, spelling, delivery date, etc then please contact us as soon as possible. We will be happy to make those changes for you until the order is not dispatched. We usually try to contact you by email or call to confirm the quantity of product if it’s more than one. If we are unable to contact you or do not get any reply from you before the order is dispatched then we will assume the order is correct.